Designing the future of operations

On-call programs are the backbone of modern operational resilience. However, the tooling and practices supporting these programs often lag behind the latest research and evolving needs, leaving teams ill-equipped and burnt out.

Hotpot embodies a new approach, integrating cutting-edge insights with intuitive design to transform how on-call teams operate, driving efficiency, reducing burnout, and enhancing system reliability.

Complex systems: Putting together a heap of tools, services, and people yields a complex system, where the whole is more than the sum of its parts. Modern tech companies are complex systems, and operating them can be fiendishly complex.
Cognitive systems engineering: Cognitive systems engineering (CSE) focuses on the human-centered design of complex systems, marrying the cognitive sciences with a broader systems perspective. This work brings together UI, psychology, social sciences, and systems engineering to build technology that aids decision making.
Resilience engineering: Recognizing, measuring and improving resilience is tricky because it's often defined by an absence such as outages or problems. Recognizing and fostering the features and actions that create resilience is the true goal!

Go from status quo to status woah!

Wanna shape the future of on-call? We're on the lookout for pioneers like you to be early adopters and design partners.

Help shape the future of on-call